Refund policy

At OATTIES, we are committed to providing our customers with quality products and a positive shopping experience. If, for any reason, you are not completely satisfied with your purchase of our overnight oats, we offer a 14-day refund policy.

By clicking “Pay now” you acknowledge that you have been notified of and understood the terms of this refund policy.

To initiate a return for refund or replacement, kindly contact our customer service team via email at oatties.my@gmail.com or Whatsapp us at +601156368851 within 14 days from the date of purchase.

Provide us with your order number, and the reason for the refund or replacement with a picture for proof upon inquiry.

For incomplete or damaged (e.g. spilled) order, a refund or replacement will be issued to you for the incomplete/ damaged item.

For incorrect order, a return & refund instruction will be sent to you via email. Once we receive the product, we will process your refund or replacement within 7 working days.

We currently do not offer replacement or returns to any East Malaysia orders due to shipping complications from West Malaysia. 

If you have any questions or concerns about our returns and refunds policy, please do not hesitate to contact us at oatties.my@gmail.com.

Thank you for choosing OATTIES for your overnight oats needs.